Warranty

Catrike Limited Warranty

Big Cat HPV, LLC warrants Catrike tricycle frames and steering components against defects in materials or manufacturing for 5-years, while owned by the original retail purchaser. The limited 5-year warranty on the frame and steering components does not apply to the paint/finish; this is covered under the limited 1-year warranty. Warranty coverage on Catrike proprietary components (excluding tires, tubes and cables) extends for 1-year while owned by the original retail purchaser. Warranty coverage of nonproprietary components will be covered by the warranty stated by their original manufacturers.

Warranty coverage is conditioned upon the tricycle being assembled and adjusted correctly, being operated under normal conditions and use, and being properly maintained. Proof of purchase is required for any claims made under this warranty. The warranty is valid for the original purchaser only and is non-transferable.

This warranty does not cover:

Normal wear and tear.

Any damage, failure or loss caused by accident, misuse, neglect, abuse, theft, or failure to follow instructions or warnings in the owner's manual. Any damage, failure or loss caused by use of tricycles for stunt riding, ramp jumping, acrobatics or other similar activities, or in any other manner for which they were not designed. Bending of frames, handlebars or wheel rims can be a sign of misuse or abuse. Any damage, failure or loss caused by the use of tricycles, not intended for such use as, power driven vehicles. The original owner shall pay all labor charges associated with the repair or replacement of all parts. Under no circumstances does this limited warranty include the cost of shipment or transportation to or from an authorized Catrike dealer or Big Cat HPV.

Useful product life cycle

Every Catrike tricycle and frameset has a useful life cycle. This useful life cycle is not the same as the warranty period. The warranty identifies the period of time that Big Cat HPV will replace the product if this becomes necessary. The length of the useful life cycle will vary depending on the riding conditions and care the trike receives. Competition, jumping, downhill racing, trick riding (e.g. riding on two wheels, wheel stands), trial riding, riding in severe conditions or climates, riding with extremely heavy loads or any other non-standard use can substantially shorten the useful product life cycle of a Catrike tricycle or frame set. Any one or a combination of these conditions may result in an unpredictable failure of a Catrike tricycle or frame set that would not be covered by this warranty. All Catrike tricycles and frame sets should be periodically checked by an authorized Catrike dealer for indications of potential failures including cracks, corrosion, dents, deformation, paint peeling and any other indications of potential problems, inappropriate use or abuse. These are important safety checks and very important to help prevent accidents, bodily injury to the rider and shortened useful product life cycle of a Catrike tricycle frameset.

Crash Replacement Program

If your Catrike tricycle or frameset ever fails in such a manner that the warranty is denied, you are still eligible for Catrike's crash replacement program. This program is intended to provide for a low-cost frame replacement when a frame failure is determined to be caused by accident, crash, abuse or any other non-standard use. Please see your Catrike dealer for details. This crash replacement program is available to the original owner for the lifetime of the tricycle or frame set. Your proof of purchase will be required.

Limitations

Big Cat HPV reserves the right to make sole determination of whether any failure or damage claimed under warranty was caused by material or manufacturing defect. Proof of purchase from an authorized Catrike dealer is required for any limited warranty replacement/repair or crash replacement program.

The foregoing warranties are in lieu of and exclude all other warranties not expressly set forth herein, whether express or implied by operation of law or otherwise, including but not limited to any warranties of merchantability for a particular purpose.

Big Cat HPV shall in no event be liable for incidental or consequential losses, damages or expenses in connection with its tricycle products. Big Cat HPV's liability hereunder is expressly limited to the replacement of goods not complying with this warranty. Some states do not permit the exclusion or limitation of implied warranties or consequential damages, so the preceding limitations and exclusions may not apply to you.

Procedures

Warranty service will be performed by Big Cat HPV or an authorized Catrike dealer. Proof of purchase must be provided. Transportation to and from the authorized Catrike dealer is the responsibility of the purchaser.

Big Cat HPV will have the option of either repair or replacement at no charge for any defective product. In the event, Big Cat HPV elects to replace a defective frame, a new frame of equal or greater value will be provided. The new frame may not be the exact model purchased. Big Cat HPV is not responsible for dealer labor charges for component changeovers when a frame is replaced after one year from the date of original retail purchase.

If you elect to repair a defective product yourself or use the services of someone other than a Catrike authorized dealer, or if you use a replacement part not supplied by Big Cat HPV, Big Cat HPV will not be liable for any damage, failure or loss caused by the use of such unauthorized service or parts. 

IF YOU HAVE A PROBLEM

Contact your Authorized Catrike Dealer. Catrikes are sold exclusively through authorized dealers and they are there to provide support and ongoing customer service.